REFUND POLICY
PrintMyGenealogy.com, a division of The HF Group, strives to meet or exceed your requirements. Please inspect your books carefully when you receive them.
It does not happen very often, but if you feel there may be damage or defects to your books, you should contact Customer Service at sales@printmygenealogy.com within seven days of receiving the product. You must include your order number, name and contact information and nature of your request. Because our products our customized to your requirements, all requests are considered on a case-by-case basis.
We must authorize the return of all damaged products. We will arrange and pay for the shipping of the damaged product back to us. Once we receive your returned product, we will inspect it and we will determine:
- If it was damaged during production, we will repair or replace the product, at our discretion.
- If the product defect is a result of material provided to us by you for the production of your order such as artwork or files, you will be responsible for the cost of any repairs or replacement and return shipping costs.
- If the product damage was caused by the third party carrier, we will contact you and you will need to contact and file claim with the third party carrier. PrintMyGenealogy.com is not liable for damage caused by a third party carrier.
If we determine the product was damaged in shipping, or not by our production, we will at your option, repair or replace it at your cost and shipped back to you, or shipped back to you with no repair or replacement. Either way you will pay the return shipping cost back to you.
If after receiving the repaired or replaced product, you desire a partial or full refund, you will be required to return your order, or the product still in question. After receipt of your books, we will again inspect them and contact you regarding the refund. Once a refund has been authorized any refund will be made to the same card or account that was used for the purchase. The refund will be made within seven days of the authorization. If the order was paid by a check or money order (see payment terms), the refund will be made by check within 14 days of the authorization.
The cost to ship or return any product back to us without our knowledge or prior authorization will be your responsibility and will not be refunded.
In consideration for selling you our products or services, you agree to limit your claims against us for any reason to the sales price plus shipping costs you paid.
PAYMENT TERMS
All orders must be paid in full before we begin processing your order. All orders placed on-line must be paid using the on-line payment options. Custom orders with options not listed on the site, or changes made to orders that result in additional costs, must be paid using these same options, or certified bank checks or postal money orders.
All prices shown are in US dollars and all payments must be received in US dollars. Exchange rates fluctuate and any costs to convert to US dollars from foreign currencies is your responsibility.
Orders cancelled after order has been placed will incur an order cancellation charge.
Additional costs resulting from changes or additions you make to orders, including but not limited to our working on or changing files, quantity increases, adding options or any other changes resulting in additional costs, must be paid for in full when the changes or additions are made.
Quotes done on-line are good for 60 days. After 60 days quotes are removed from our system. Orders placed based on quotes that are over 60 days old will be subject to current pricing at time of order.
SHIPPING
All products are shipped freight on board our plant. This means you are responsible for any product that is damaged during shipment or caused by the shipper once it leaves our facility. If your books are damaged during shipment, after it leaves our plant, you must contact the third party freight carrier to file a claim.
